Duncor Enterprises Inc. is committed to excellence in serving all customers including people with disabilities. In fulfilling this commitment, we will:
Ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our facility or dealing with our workers/ road crews.
Communicate with people with disabilities in ways that take into account their disability.
Welcome support people and service animals, when they are required to accompany a person with a disability. Service animals are allowed on the parts of our premises that are open to the public.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Duncor Enterprises Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at Head office, 101 Big Bay Point Road, Barrie ON, as well as on the Duncor website.
Training for Staff
Duncor Enterprises Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
Managers, Customer Service Representatives, Crew workers.
This training will be provided to staff annually during spring kickoff training.
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
Duncor Enterprises Inc’s accessible customer service plan.
How to interact and communicate with people with various types of disabilities.
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
What to do if a person with a disability is having difficulty in accessing Duncor Enterprises Inc’s goods and services.
Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way Duncor Enterprises Inc. provides goods and services to people with disabilities can contact us via email,
or by telephone 705-730-1999. Customers can expect to hear back within 24 hours. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications To This or Other Policies
Any policy of Duncor Enterprises Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.