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Accessibility

Duncor Enterprises Inc. is committed to excellence in serving all customers including people with disabilities.      Duncor AODA Multi-Year year plan

Duncor Enterprises Inc. is a family owned and operated road maintenance, road resurfacing & road construction company established in Barrie Ontario in 1988.

In fulfilling this commitment, we will:

  • >Ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our facility or dealing with our workers/road crews
  • >Welcome support people and service animals, when they are required to accompany a person with a disability. Service animals are permitted on the parts of our premises that are open to the public
  • >In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Duncor Enterprises Inc will notify customers promptly. This clearly posted notice will include information regarding the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available
  • >Communicate with people with disabilities in ways that take into account their disability

The notice will be placed at our Head Office, 101 Big Bay Point Rd, Barrie ON, as well as on the Duncor website.

 
 

TRAINING FOR STAFF

Duncor Enterprises Inc will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained: Managers, customer’s service representatives, crew workers.

  • >An overview of the Accessibility for Ontarians with Disabilities Act,2005 and the requirements of the customer service standard
  • >Duncor Enterprises Inc. Accessible Customer Service Plan
  • >How to interact and communicate with people with various types of disabilities
  • >How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • >What to do if a person with a disability is having difficulty in accessing Duncor Enterprises Inc’s good s and services
  • >Updates when changes are made to our Accessible Customer Service Plan

FEEDBACK PROCESS

Customers who wish to provide feedback on the way Duncor Enterprises Inc. provides goods and services to people with disabilities can contact us via email, info@duncor.ca or by telephone 705-730-1999. Customers can expect to hear back within 24 hours. Complaints will be addressed according to our organization’s regular complaint management procedures

MODIFICATIONS TO THIS OR OTHER POLICIES

Any policy of Duncor Enterprises Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
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